Best European Customer Support Software

Cloud contact center with live chat across 15+ messaging channels, headquartered in Croatia.

Live chat software for website customer support, built by publicly traded Text S.A. in Poland.

Customer service messaging inbox hosted on proprietary EU infrastructure, operated by a publicly traded Dutch company.

Omnichannel customer service platform with Mim, an AI agent for ecommerce support automation.

Help desk with live chat and built-in call center, developed in Bratislava, Slovakia.

IT service management and helpdesk platform for mid-sized companies and public sector organizations.

Live chat and shared inbox platform with flat per-workspace pricing, built in Nantes, France.

Platform for creating help centers, product documentation, and knowledge bases for customers and teams.

Open-source helpdesk with email, chat, and phone ticketing, hosted on German servers.

E-commerce helpdesk connecting support tickets from Amazon, eBay, Shopify, and 250+ sales channels.

Enterprise ticketing and IT service management system used by large organizations in 56 countries.

Enterprise IT service management platform with incident, problem, and change management modules.

ITIL-aligned IT service management and helpdesk tool with all features included in one plan.

Open-source IT service management and helpdesk tool with a cloud version hosted on OVHcloud in France.

Lightweight email-based helpdesk with ticketing, automation, and a self-hosted option from a Latvian company.

Knowledge management platform for customer service teams with interactive guides and AI answers.

Enterprise knowledge management platform for centralizing and sharing company knowledge across teams.

Team wiki that combines documents, projects, and knowledge graphs in one workspace.

Open-source enterprise wiki for team knowledge management, available as cloud or self-hosted.

Knowledge base tool for support teams to create help centers for their customers.

Knowledge base software for creating help centers for customers, with AI writing and search tools.

Enterprise knowledge management platform for customer service teams and self-service portals in large organizations.

Customer support and feedback platform with a help center and knowledge base module included.

Knowledge base platform for customer support agents and self-service portals in contact centers.

Live chat and AI shopping assistant for e-commerce sites, based in Brno, Czech Republic.

Live chat and messaging platform for the DACH market, built and hosted in Germany.

Multichannel messaging inbox for customer support teams with WhatsApp Business API access, based in Utrecht.

Conversational AI platform for ecommerce combining AI shopping assistants and customer support copilots.

Visual live chat tool with shared product browsing for e-commerce, based in Barcelona, Spain.

Unified messaging inbox focused on WhatsApp for customer communication, built and hosted in Berlin, Germany.

No-code chatbot builder with live agent handoff for websites and WhatsApp, based in Barcelona.