Serviceware Knowledge

Enterprise knowledge management platform for customer service teams and self-service portals in large organizations.

📍 Germany 🇩🇪, Idstein

🏛️ Majority EU-owned

Knowledge Base

Visit website →Pricing

Product overview

Serviceware Knowledge is an enterprise knowledge management platform formerly known as SABIO, built in Hamburg, Germany in 2000. It is now part of Serviceware SE, a publicly traded German software company listed on the Frankfurt Stock Exchange (ticker: SJJ). The product is used by over 700 organizations, including Commerzbank, Deutsche Post, Hapag-Lloyd, and Telefonica, to manage knowledge for customer service teams. The platform works by organizing support content into structured knowledge trees that agents can navigate during customer interactions. A browser extension (Knowledge Integrator) provides a slide-out sidebar in any web application, so agents can access knowledge without leaving their CRM or ticketing tool. For customer self-service, Serviceware Knowledge offers embeddable search and FAQ widgets that can be placed on public websites. Serviceware SE was founded in 1998 and went public in 2018. Its two co-founders, Dirk Martin (CEO) and Harald Popp (CFO), hold more than 60% of shares. Pricing starts at $14.90/user/month (billed annually) according to third-party review platforms; the company does not publish prices on its website. A 30-day free trial is available. KEY FEATURES: - Click-through knowledge trees for guided agent navigation - Browser extension providing knowledge access inside any web application - AI-assisted content creation and smart search algorithms - Embeddable self-service widgets for customer-facing websites - Approval workflows and content validity management