KnowledgeBase

Product overview

KnowledgeBase is a standalone knowledge base product made by Text S.A. (formerly LiveChat Software S.A.), a publicly traded Polish company listed on the Warsaw Stock Exchange. Based in Wroclaw, Text S.A. is best known for its LiveChat product, but KnowledgeBase operates as a separate tool that can be used independently or alongside LiveChat and HelpDesk. The product lets support teams write help articles using a text editor with AI content suggestions, organize them into categories, and publish them in a branded help center. It includes a customizable widget that can be placed on websites to surface relevant articles. KnowledgeBase also provides analytics on search terms, article views, and content gaps, helping teams identify what topics need new or updated articles. Pricing is straightforward: a flat $59/month (or $49/month billed annually) covers unlimited users and unlimited articles, with additional knowledge bases available from $21.99/month each. A 14-day free trial is available. Text S.A. reported approximately $89M in trailing revenue in 2024 across all products and employs around 212 people. KEY FEATURES: - AI content editor that suggests article text and titles - Customizable widget for embedding help content on websites - Analytics showing search terms, article views, and content gaps - Unlimited users and articles on a single flat-rate plan - Integration with LiveChat and HelpDesk for a combined support workflow

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