eDesk
E-commerce helpdesk connecting support tickets from Amazon, eBay, Shopify, and 250+ sales channels.
📍 Ireland 🇮🇪, Dublin
Product overview
eDesk is a helpdesk built specifically for e-commerce businesses, headquartered in Dublin, Ireland. Founded in 2012 as xSellco by Irish entrepreneur Ray Nolan, the company rebranded to eDesk in 2021. It pulls customer messages from over 300 channels, including Amazon, eBay, Shopify, Walmart, TikTok Shop, email, live chat, WhatsApp, Instagram, and Facebook, into a single inbox. The tool automatically links each message to the relevant order and shipping data, so agents can see the full purchase context alongside the ticket. eDesk offers AI features including an AI agent that can handle common inquiries and suggested replies based on ticket content. The platform also includes a reviews and feedback module that automates review requests on Amazon, eBay, and Trustpilot. The company claims more than 5,000 e-commerce customers and was named the Fastest Growing Tech Company in Ireland by the Deloitte Technology Fast 50. Pricing starts at $39 per agent per month for the Essential plan, with a 14-day free trial available. KEY FEATURES: - Unified inbox with native integrations for 300+ e-commerce channels - Automatic linking of tickets to order, shipping, and payment data - AI-powered suggested replies and automated responses - Built-in review and feedback management for marketplaces - Ticket-based or agent-based pricing models
