Infobip

Product overview

Infobip is a cloud communications platform headquartered in Vodnjan, Croatia, founded in 2006. The company employs over 3,500 people across 70+ offices and maintains direct connections to more than 800 mobile network operators worldwide. Its customer support product, Conversations, is a cloud contact center that unifies live chat, WhatsApp, Viber, Facebook Messenger, Instagram, Telegram, email, SMS, voice, and video into a single agent workspace. Infobip processes over 1.2 billion transactions daily and was named a leader in Gartner's Communications Platform as a Service report. In 2023, the company launched an EU region-locked data center where data is stored and accessed exclusively from EU countries, running on Infobip-owned hardware rather than US cloud providers. Infobip received a $200 million investment from One Equity Partners in 2020, becoming Croatia's first unicorn. Pricing for Conversations is per-seat per-month but requires account creation to view specific rates. KEY FEATURES: - Cloud contact center (Conversations) covering live chat, WhatsApp, Viber, Messenger, Instagram, email, SMS, voice, and video - AI chatbot builder (Answers) and customer data platform (People) - EU region-locked data center running on proprietary infrastructure - Direct connections to 800+ mobile network operators globally - Per-seat pricing across Start, Grow, Scale, and Enterprise tiers

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