HelpDocs

Product overview

HelpDocs is a knowledge base tool built for customer support teams to create and publish branded help centers. Founded in 2016 in the UK, it is a small, bootstrapped company run by two people as a fully remote operation. The company is registered in Norwich, England (Helpdocs Ltd.) and serves around 500 teams. The product focuses on simplicity: support teams write articles using a visual editor, organize them into categories, and publish them on a custom domain. HelpDocs includes an AI search feature that lets visitors ask questions and get answers drawn from the published articles. The tool also offers multi-language support, a Lighthouse search widget that can be embedded in other products, and integrations with tools like Intercom, Slack, and Front. Pricing starts at $39/month (billed annually) for the Seed plan with 2 users, with plans also priced in EUR and GBP. There is no free plan, but a 14-day free trial is available without requiring a credit card. A startup discount offers 50% off for companies less than three years old. KEY FEATURES: - Branded help center with custom domain and CSS control - AI-powered search that answers visitor questions from published articles - Lighthouse widget for embedding help content inside other products - Multi-language support with automatic locale detection - Read API for programmatic access to help center content

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