Crisp

Product overview

Crisp is a live chat and customer messaging platform based in Nantes, France, founded in 2015 by Baptiste Jamin and Valerian Saliou. The company is fully bootstrapped with no venture capital funding and operates as Crisp IM SAS. It serves over 200,000 businesses globally, with a strong presence in France and across Europe. The product provides a shared inbox where support teams manage conversations from website chat, email, WhatsApp, Instagram, Facebook Messenger, Telegram, and SMS in one place. Crisp uses flat per-workspace pricing rather than charging per agent or per conversation, so teams pay a fixed monthly fee regardless of how many agents use the tool. The product includes a built-in chatbot builder, knowledge base, and CRM. All data is stored on servers in the Netherlands and Germany, within the EU. KEY FEATURES: - Shared inbox covering website chat, email, WhatsApp, Instagram, Messenger, Telegram, and SMS - Chatbot builder with AI capabilities and knowledge base integration - Flat per-workspace pricing starting at $45/month with unlimited agents - CRM, ticketing system, and status page included in higher plans - Data hosted in the EU (Amsterdam and Frankfurt)

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