GLPI
Open-source IT service management and helpdesk tool with a cloud version hosted on OVHcloud in France.
📍 France 🇫🇷, Paris
Product overview
GLPI is an open-source IT service management and helpdesk tool originally created in 2003 and now published by Teclib, a French company based in Paris. The software covers incident management, service requests, problem management, asset inventory, and configuration management (CMDB) in a single platform. GLPI is widely used in the public sector, education, and large enterprises, with the project claiming over 11 million users worldwide. Notable users include Airbus, Deezer, Radio France, and La Poste. The cloud version, GLPI Network Cloud, is hosted on OVHcloud infrastructure in France, making it one of the few helpdesk tools with explicitly European hosting not subject to US jurisdiction. Cloud pricing starts at €19 per user per month for the public cloud option, with a 45-day free trial (no credit card required). The open-source version remains free to self-host under the GPL license. Teclib also offers on-premises support subscriptions starting at €100 per month. The platform supports over 100 plugins and integrates with Slack, Microsoft Teams, and monitoring tools like Centreon. KEY FEATURES: - ITIL-aligned incident, request, and problem management - IT asset inventory and configuration management database (CMDB) - Self-service portal with service catalog and knowledge base - Hosted on OVHcloud in France (cloud version) - 100+ plugins and integrations with Teams, Slack, and Centreon
