HaloITSM
ITIL-aligned IT service management and helpdesk tool with all features included in one plan.
📍 United Kingdom 🇬🇧, Stowmarket
Product overview
HaloITSM is an IT service management and helpdesk tool built by Halo Service Solutions, a privately held company based in Stowmarket, Suffolk, United Kingdom. Originally founded in 1994 as NetHelpDesk, the product was rebranded to HaloITSM and expanded to cover the full ITIL framework. Unlike most competitors, HaloITSM uses a single-tier pricing model: all features are included regardless of the plan size, with the per-agent cost decreasing as team size grows (from $49 per agent per month for small teams down to lower rates for 200+ agents). This means organizations do not need to upgrade to unlock specific modules. The tool covers incident, problem, change, and release management, along with a CMDB, asset tracking, service catalog, and self-service portal. Clients include McLaren Racing (as an official technology partner), Suzuki, Cardiff Council, and Edinburgh Trams. HaloITSM was recognized as a Representative Vendor in the Gartner Market Guide for ITSM Platforms in 2023 and is listed on the UK Government Digital Marketplace. A 30-day free trial is available. KEY FEATURES: - All-inclusive pricing with no feature tiers or module lock-outs - ITIL-aligned incident, problem, change, and release management - CMDB, asset management, and service catalog - Self-service portal with knowledge base - AI-assisted ticket triage, categorization, and summarization
