LiveChat
Live chat software for website customer support, built by publicly traded Text S.A. in Poland.
📍 Poland 🇵🇱, Wroclaw
Product overview
LiveChat is a dedicated live chat tool developed by Text S.A., a company publicly traded on the Warsaw Stock Exchange (WSE: TXT) and headquartered in Wroclaw, Poland. Founded in 2002, it is one of the longest-running live chat products in Europe, now serving over 35,000 paying businesses in 150 countries, including Adobe, ING, and PayPal. The product focuses on real-time website chat, with a separate ticketing system for follow-ups. Support teams use it to handle visitor conversations with automatic routing, canned responses, and chat ratings. Text S.A. also offers companion products called ChatBot and HelpDesk that integrate with LiveChat but are sold separately. The company reports annual revenue above $89 million and employs around 270 people. An EU data center option is available for customers who need data stored within Europe. KEY FEATURES: - Real-time website chat widget with visitor tracking and proactive chat triggers - Automatic chat routing, canned responses, and full chat transcripts - Reporting and analytics with team performance metrics and staffing predictions - Over 200 integrations including Shopify, HubSpot, Salesforce, and Zapier - EU data center option with GDPR compliance and DPA included
Sovereignty
Company overview
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