Stonly

Product overview

Stonly is a knowledge management platform based in Levallois-Perret (near Paris), focused on customer service and support teams. The product lets companies build interactive step-by-step guides, decision trees, knowledge bases, and AI-powered chatbots that answer customer questions automatically. It is used by over 20,000 businesses including Dashlane, Backmarket, Generali, and Telus. The company was founded in 2018 by Alexis Fogel, who previously co-founded Dashlane, and Krzysztof Dabrowski. Stonly raised $25.5 million, including a $22 million Series A led by Northzone with participation from Accel. The product integrates directly with help desk platforms like Zendesk, Salesforce, Freshdesk, and Front, making it a layer that sits on top of existing support infrastructure. Stonly is SOC 2 Type II and GDPR compliant. A free Basic plan includes 5 published guides with 400 monthly views. The Small Business plan pricing is available on request, positioning the product for mid-market and enterprise customers. KEY FEATURES: - Interactive step-by-step guides and decision trees for customer self-service - AI-powered answers that draw from the company's knowledge base - Native integrations with Zendesk, Salesforce, Freshdesk, and Front - Full-path analytics showing how users navigate through guides - Multi-language support with automatic translation

Sovereignty