CM.com
Customer service messaging inbox hosted on proprietary EU infrastructure, operated by a publicly traded Dutch company.
📍 Netherlands 🇳🇱, Breda
Product overview
CM.com is a publicly traded communications platform (Euronext Amsterdam: CMCOM) headquartered in Breda, Netherlands. Founded in 1999, it employs around 675 people and reported approximately 260 million euros in trailing revenue. For customer support, its product is Mobile Service Cloud, a shared agent inbox that connects website live chat, WhatsApp, email, Instagram, Facebook Messenger, Apple Messages, and voice into one interface. CM.com stands out for owning and operating its own data centers in the Netherlands, meaning customer data stays on European-owned infrastructure rather than US cloud providers. The platform includes AI-powered answer suggestions, conversation summaries, and a scripted chatbot builder. It targets mid-market and enterprise customers in financial services, government, retail, and logistics. CM.com is also a registered payment service provider and offers ticketing, marketing automation, and a customer data platform alongside its messaging products. KEY FEATURES: - Shared agent inbox (Mobile Service Cloud) for live chat, WhatsApp, email, voice, Instagram, and Messenger - Proprietary EU data centers in the Netherlands, not reliant on US cloud infrastructure - AI assistant with answer suggestions, translations, and conversation summaries - Skills-based routing and team collaboration tools - Publicly traded with ISO 27001, 27017, and 27018 certifications
