LiveAgent
Help desk with live chat and built-in call center, developed in Bratislava, Slovakia.
📍 Slovakia 🇸🇰, Bratislava
Product overview
LiveAgent is a help desk and live chat tool built by Quality Unit, s.r.o., a company based in Bratislava, Slovakia. Quality Unit was founded in 2004, and LiveAgent launched as a product around 2011. The tool combines live chat with email ticketing, a built-in call center (including VoIP, IVR, and call recording), and social media support across Facebook, Instagram, Twitter, and WhatsApp. It targets small and mid-sized businesses looking for a single platform that covers chat, phone, and email without needing separate tools for each. LiveAgent is self-funded with no external investors and reports around $20 million in annual revenue. The company also makes Post Affiliate Pro, an affiliate tracking product. LiveAgent supports 39 languages and offers both cloud-hosted and on-premise deployment, which is uncommon in this category. KEY FEATURES: - Live chat with real-time visitor monitoring, proactive invitations, and chat routing - Built-in call center with VoIP, IVR, call routing, and call recording - Email ticketing system with universal inbox and SLA management - Over 200 integrations with CRM, e-commerce, and marketing tools - Available as both cloud SaaS and self-hosted on-premise installation
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Company overview
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