Document360
Platform for creating help centers, product documentation, and knowledge bases for customers and teams.
📍 United Kingdom 🇬🇧, Swanley
Product overview
Document360 is a knowledge base platform built by Kovai Limited, a bootstrapped UK company with offices in Swanley (Kent) and a development center in Coimbatore, India. It lets teams create, manage, and publish customer-facing help centers, product documentation, API references, and internal knowledge bases. Content is organized into categories, subcategories, and articles with a WYSIWYG and Markdown editor. Companies like McDonald's and Harvard University use it. The platform includes an AI assistant called Eddy that drafts articles, summarizes content, and answers visitor questions directly from the knowledge base. A ticket deflector widget suggests relevant articles before users submit support requests. Document360 supports versioning, workflow approvals, and role-based access to manage content across distributed teams. Kovai.co launched Document360 in 2018 and reported $32.5M in revenue across all its products in 2024. The company has no outside funding. Pricing is quote-based since August 2024, with Professional, Business, and Enterprise tiers. A 14-day free trial is available. KEY FEATURES: - AI-powered article drafting, search, and visitor Q&A via the Eddy assistant - Ticket deflector widget suggesting help articles before users contact support - Multi-language support with localization workflows - Version control and content approval workflows for team collaboration - Analytics dashboard tracking article performance, search queries, and deflection rates
