Featurebase

Product overview

Featurebase is a customer support and product feedback platform built by a three-person team in Tallinn, Estonia. It combines a help center (knowledge base) with feedback boards, product roadmaps, changelogs, surveys, and a support inbox. The knowledge base is one module within this broader suite, not a standalone product, but it includes a full article editor, custom branding, search, and an embeddable widget. Founded in 2020 (as CORDNET OÜ) by Bruno Hiis and Robi Rohumaa, Featurebase is fully bootstrapped with no external funding. The team built the product while still in high school in Estonia. Customers include OpenSea, Raycast, and Lovable. The platform data is hosted in the Netherlands and Germany via providers including Hetzner. The free plan allows one user seat and up to 50 help center articles. Paid plans start at $29/seat/month (billed annually) for the Growth tier, which adds an AI agent, custom domains, and integrations. The Professional plan at $59/seat/month includes workflows, SLAs, multilingual support, and API access. A 10-day free trial is available on all paid plans. KEY FEATURES: - Help center with article editor, categories, and search - AI agent that resolves customer queries using help center content - In-app widget for surfacing help articles inside products - Multilingual support with AI-powered auto-translation on paid plans - Integrations with Linear, Jira, Slack, and HubSpot

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