Superchat

Unified messaging inbox focused on WhatsApp for customer communication, built and hosted in Berlin, Germany.

📍 Germany 🇩🇪, Berlin

Product overview

Superchat is a messaging platform headquartered in Berlin, Germany, founded in 2020 by Yilmaz Köknar. The company raised approximately 20 million euros, including a 13.6 million euro Series A in 2022 led by Blossom Capital and 468 Capital, and employs around 94 people. It serves over 6,000 businesses, predominantly small and mid-sized companies in the DACH region. Superchat consolidates WhatsApp, Instagram, Facebook Messenger, Telegram, email, and SMS into a single inbox, with WhatsApp as the primary customer communication channel. The company is a Meta Business Partner with direct WhatsApp Business API access. A website live chat widget is available from the Professional plan onwards. Superchat includes AI chatbots for automating responses and a review management feature for collecting Google reviews. The company states that both development and hosting are in Germany. Primary use cases include customer service, appointment booking, and messaging campaigns for local businesses, retail, and service industries. KEY FEATURES: - Unified inbox for WhatsApp, Instagram, Messenger, Telegram, email, SMS, and webchat - WhatsApp Business API with campaign and newsletter capabilities - AI chatbot for automated responses and conversation routing - Review management for Google and other review platforms - Developed and hosted in Germany with GDPR compliance