EasyVista
Enterprise IT service management platform with incident, problem, and change management modules.
📍 France 🇫🇷, Noisy-le-Grand
Product overview
EasyVista is an enterprise IT service management platform headquartered near Paris in Noisy-le-Grand, France, founded in 1988. The company is backed by Eurazeo, a French private equity firm that acquired a controlling stake in 2020. EasyVista's core product, EV Service Manager, handles incident management, problem management, change management, and service requests through a codeless workflow engine that IT teams can configure without developers. The platform also includes EV Self Help for guided self-service resolution and EV Reach for remote endpoint management. EasyVista serves over 3,000 enterprises in sectors like financial services, healthcare, higher education, and manufacturing. In December 2024, the company acquired OTRS, the German service management vendor, expanding its portfolio and client base. EasyVista has been recognized in the Gartner Magic Quadrant for ITSM for nine consecutive years and was named a Gartner Customers' Choice in 2025. Pricing is not publicly listed; prospective customers must contact sales for a quote. Annual revenue exceeds €70 million. KEY FEATURES: - Codeless workflow engine for configuring ITSM processes without development - Incident, problem, change, and service request management - Self-service portal with guided resolution and knowledge management - Remote endpoint support and self-healing capabilities (EV Reach) - Multi-language support with global deployment options
