Dixa

Product overview

Dixa is a customer service platform based in Copenhagen that combines omnichannel support (phone, email, live chat, WhatsApp, Instagram, Facebook Messenger) with an autonomous AI agent called Mim. Built for ecommerce companies, Mim resolves customer inquiries end-to-end by accessing the knowledge base, checking order status, processing refunds, and handling FAQs. When Mim cannot resolve an issue, it escalates to a human agent with a full conversation summary and context. Dixa also offers AI-assisted tools for human agents: smart replies, automatic conversation summaries, translation, and auto-QA that scores 100% of interactions. The platform integrates with Shopify, Magento, and Salesforce. Founded in 2015, Dixa acquired AI chatbot company Solvemate and analytics firm Miuros in 2022, integrating their technology into the platform. The company raised $105M in a Series C led by General Atlantic and has raised $158M in total. Dixa serves over 1,000 ecommerce brands across 42 countries, including Rapha, Dott, Hobbii, and Too Good to Go. Pricing starts at $39 per agent per month with a seven-seat minimum. The Mim chatbot is available as an add-on at $999 per month plus a per-conversation fee. KEY FEATURES: - Mim AI agent resolves ecommerce inquiries autonomously (refunds, tracking, FAQs) - Omnichannel workspace unifying phone, email, chat, and social channels - AI copilot for agents with smart replies, summaries, and auto-QA - Shopify, Magento, and Salesforce integrations - Transparent per-agent pricing starting at $39/month

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