Oct8ne

Product overview

Oct8ne is a visual live chat and chatbot tool based in Barcelona, Spain, founded in 2016 by Domingo Obradors. The company is small (around 29 employees) and focuses exclusively on e-commerce businesses, primarily in Spain, Italy, and Latin America. Its distinguishing feature is the coviewer, a shared visual panel where agents and customers simultaneously view product images and videos from the store catalog during a chat session. Agents can see which product a visitor is browsing, show alternatives, and add items to the customer's cart directly from the chat. This approach targets conversion improvement rather than just support resolution. Oct8ne also offers an AI chatbot for FAQs, order tracking, and product recommendations, with support for WhatsApp Business API and Facebook Messenger alongside website chat. Published case studies with brands like Boboli and Freshly Cosmetics report conversion rate improvements. Pricing starts at 49 euros per user per month for the basic live chat plan, with chatbot plans starting at 69 euros per month. KEY FEATURES: - Coviewer technology for shared visual product browsing during live chat - AI chatbot for FAQ handling, order tracking, and product recommendations - WhatsApp Business API and Facebook Messenger integration - Direct cart actions from within the chat (add to cart, apply discounts) - Integrations with Shopify, WooCommerce, PrestaShop, and Magento

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