Mayday

Product overview

Mayday is a knowledge base platform built for contact centers and customer service operations, headquartered in Paris, France. Founded in 2020 by Damien Popote, Hugo Martinez, and Benjamin Karila, it was acquired by USU GmbH (a German software company) in September 2025. USU GmbH is itself majority-owned by Thoma Bravo, a US private equity firm, making the ultimate beneficial ownership non-European. The product is designed specifically for support agents in large contact centers. Mayday Knowledge provides an internal knowledge base that agents search during customer calls, while Mayday Selfcare offers customer-facing FAQ and self-service portals. The company also offers Mayday Academy for agent training and Mayday AI for automated content suggestions. Over 30,000 customer service specialists across 150+ companies use the platform, including Fnac Darty, Doctolib, BNP Paribas, La Poste, and Qonto. Pricing is not public; all plans require a demo and quote. Data is processed in Europe on Microsoft Azure infrastructure (Paris region). The product and team remain in Paris, operating as a distinct brand within the USU Group. Mayday received a 4.7/5 rating on Capterra from 31 reviews. KEY FEATURES: - Internal knowledge base for support agents with structured content trees - Customer-facing self-service portal for FAQ and troubleshooting - Agent training module (Mayday Academy) linked to KB content - AI-powered content suggestions for agents during customer interactions - Chrome extension for accessing knowledge inside any web application

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