Smartsupp

Product overview

Smartsupp is a live chat and chatbot platform headquartered in Brno, Czech Republic, focused on e-commerce businesses. Founded in 2013, the company operates as Smartsupp.com, s.r.o. and serves over 100,000 active webshops and websites, with particular strength in Central and Eastern Europe. The product combines live chat with an AI shopping assistant called Mira, which answers product questions, recommends items from the store catalog, and handles common inquiries automatically. A distinctive feature is built-in visitor session video recording, which lets support teams see what a customer did on the site before and during a conversation. Smartsupp integrates with major e-commerce platforms including Shopify, WooCommerce, PrestaShop, and Magento. The company is backed by Czech VC fund Reflex Capital and operates with a team of around 25 to 50 employees. KEY FEATURES: - Live chat widget with real-time visitor monitoring and proactive message triggers - AI shopping assistant (Mira) for automated product recommendations and FAQ handling - Visitor session video recordings linked to chat conversations - Integrations with Shopify, WooCommerce, PrestaShop, Magento, and 40+ other platforms - Genuine free plan available with one operator and 25 conversations per month

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