TOPdesk
IT service management and helpdesk platform for mid-sized companies and public sector organizations.
📍 Netherlands 🇳🇱, Delft
Product overview
TOPdesk is a service management platform headquartered in Delft, Netherlands, where it was founded in 1993 by Frank Droogsma and Wolter Smit, who still leads the company as CEO. It covers IT service management and enterprise service management, handling incident tickets, service requests, change management, problem management, and asset tracking in one system. TOPdesk is used mainly by mid-sized organizations in healthcare, higher education, local government, and manufacturing, with over 5,000 customers and more than 1,000 employees across offices in 11 countries. The platform offers a self-service portal where end users can log tickets and browse a knowledge base, and it supports ITIL-aligned workflows out of the box. Pricing starts at approximately $76 per agent per month for the Essential tier and scales up with additional modules. In December 2023, CVC Capital Partners invested around €200M for a minority stake, the company's first external capital in 30 years. TOPdesk is available as SaaS (managed from EU data centers on Microsoft Azure) or on-premises. KEY FEATURES: - Incident, request, change, and problem management aligned with ITIL - Self-service portal with knowledge base and service catalog - Asset management and configuration tracking - SLA management with reporting dashboards - Open API and marketplace with 100+ integrations
