Jitbit Helpdesk
Lightweight email-based helpdesk with ticketing, automation, and a self-hosted option from a Latvian company.
📍 Latvia 🇱🇻
Product overview
Jitbit Helpdesk is a lightweight ticketing system originally built in the UK in 2005 by Alex Yumashev. The company's legal entity, Jitbit Baltic SIA, is now registered in Latvia to maintain EU status after Brexit. The team is small (under 10 people), bootstrapped, and profitable with no outside investors. Jitbit focuses on simplicity: it converts incoming emails into tickets, supports automation rules for assignment and escalation, and includes a knowledge base, live chat, and asset tracking. AI features (via ChatGPT integration) provide context-aware reply suggestions and ticket summaries. The tool integrates with Slack, Jira, GitHub, Trello, and over 500 apps through Zapier. SaaS plans are priced per team size rather than per agent: $29 per month for 1 agent, $69 for 4 agents, $129 for 7, and $249 for 9 (with additional agents at $29 each). A self-hosted version is also available as a one-time purchase starting at $2,199. The SaaS product runs on AWS servers in the United States, not in the EU. GDPR compliance is maintained through the Latvian legal entity. KEY FEATURES: - Email-to-ticket conversion with automation rules for routing and escalation - Knowledge base and customer self-service portal - AI-powered reply suggestions and ticket summaries - Integrations with Slack, Jira, GitHub, and 500+ apps via Zapier - Self-hosted option available alongside the SaaS product
