Userlike

Live chat and messaging platform for the DACH market, built and hosted in Germany.

📍 Germany 🇩🇪, Cologne

🏛️ Majority EU-owned

Live Chat & Messaging

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Product overview

Userlike, now rebranded as Lime Connect, is a live chat and messaging platform headquartered in Cologne, Germany. Founded in 2011, it was acquired by Lime Technologies AB (listed on Nasdaq Stockholm under ticker LIME) in 2021 for approximately 20 million euros. The product is used primarily by mid-market and enterprise companies in the DACH region, with clients including Toyota, Decathlon, and Porsche. Userlike markets itself as built and hosted in Germany and holds ISO 27001 certification. It supports website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, SMS, and Threema. The platform includes an AI agent (Connect AI) that resolves inquiries automatically using the company's knowledge base, live translation for multilingual conversations, and video calls within the chat interface. The rebranding to Lime Connect was completed in 2025, integrating the product with Lime Technologies' CRM ecosystem. KEY FEATURES: - Unified messaging across website chat, WhatsApp, Messenger, Instagram, Telegram, SMS, and Threema - AI agent with knowledge base integration for automated responses - Live translation for real-time multilingual customer support - Video calls and screen sharing directly within the chat interface - GDPR-compliant, hosted in Germany, ISO 27001 certified