Trengo

Product overview

Trengo is a multichannel messaging platform based in Utrecht, Netherlands, founded in 2017. The company raised $36 million in a Series A round led by Insight Partners in 2021 and serves around 3,000 businesses, mainly in e-commerce, hospitality, and automotive sectors. Trengo consolidates customer conversations from WhatsApp, email, live chat, voice, Instagram, Facebook Messenger, Telegram, and SMS into a single shared inbox. As a Meta Business Solution Provider, it offers direct access to the WhatsApp Business API for companies using WhatsApp as a support or marketing channel. The product includes a no-code flowbot builder for automating common queries and a broadcasting feature for bulk WhatsApp messages. In 2024, Trengo shifted to conversation-based pricing with fixed user packages, starting at 10 users per plan. The company employs around 100 people and processes over 100 million conversations per year. KEY FEATURES: - Shared inbox for WhatsApp, email, live chat, voice, Instagram, Messenger, Telegram, and SMS - WhatsApp Business API access as a Meta Business Solution Provider - No-code flowbot builder for automated conversation handling - Broadcasting and campaign features for WhatsApp messaging - Conversation-based pricing with packages of 10 or 20 users

Sovereignty