European Alternatives to HubSpot Helpdesk
HubSpot Service Hub provides helpdesk ticketing, live chat, knowledge base and customer feedback tools as part of the HubSpot CRM ecosystem. For organizations seeking customer service platforms with EU data hosting and GDPR compliance, several European helpdesk solutions offer comprehensive support management.
Best European alternatives to HubSpot Service Hub for helpdesk, live chat and customer service
Crisp combines live chat, ticketing and knowledge base in a French-built platform. Zammad provides open-source helpdesk software from Germany. Dixa offers omnichannel customer engagement from Denmark. LiveAgent delivers multichannel ticketing with live chat from Slovakia. TOPdesk serves mid-market with ITSM from the Netherlands. HaloITSM provides ITIL service management from the UK. Document360 offers a standalone knowledge base for self-service support.
Crisp
Live chat and shared inbox platform with flat per-workspace pricing, built in Nantes, France.
Zammad
Open-source helpdesk with email, chat, and phone ticketing, hosted on German servers.
Dixa
Omnichannel customer service platform with Mim, an AI agent for ecommerce support automation.
LiveAgent
Help desk with live chat and built-in call center, developed in Bratislava, Slovakia.
TOPdesk
IT service management and helpdesk platform for mid-sized companies and public sector organizations.
HaloITSM
ITIL-aligned IT service management and helpdesk tool with all features included in one plan.
EasyVista
Enterprise IT service management platform with incident, problem, and change management modules.
OTRS
Enterprise ticketing and IT service management system used by large organizations in 56 countries.
GLPI
Open-source IT service management and helpdesk tool with a cloud version hosted on OVHcloud in France.
eDesk
E-commerce helpdesk connecting support tickets from Amazon, eBay, Shopify, and 250+ sales channels.
Jitbit Helpdesk
Lightweight email-based helpdesk with ticketing, automation, and a self-hosted option from a Latvian company.
Document360
Platform for creating help centers, product documentation, and knowledge bases for customers and teams.
