European Alternatives to Freshdesk
Freshdesk is a popular cloud-based customer support platform that offers ticketing, live chat, knowledge base and omnichannel support capabilities. Part of the Freshworks suite, it is used by businesses of all sizes for managing customer service operations. For organizations seeking helpdesk platforms with EU data hosting and GDPR compliance, several European solutions offer comprehensive support management.
Best European alternatives to Freshdesk for helpdesk, ticketing and customer service management
Crisp provides live chat, helpdesk and knowledge base in a unified French-built platform for startups and growing businesses. Zammad is an open-source helpdesk from Germany with a modern interface and customization flexibility. TOPdesk serves mid-market and enterprise with ITSM and service management from the Netherlands. Dixa offers omnichannel customer engagement from Denmark. LiveAgent combines multichannel ticketing with live chat. HaloITSM provides ITIL-aligned service management from the UK.
Crisp
Live chat and shared inbox platform with flat per-workspace pricing, built in Nantes, France.
Zammad
Open-source helpdesk with email, chat, and phone ticketing, hosted on German servers.
TOPdesk
IT service management and helpdesk platform for mid-sized companies and public sector organizations.
Dixa
Omnichannel customer service platform with Mim, an AI agent for ecommerce support automation.
LiveAgent
Help desk with live chat and built-in call center, developed in Bratislava, Slovakia.
HaloITSM
ITIL-aligned IT service management and helpdesk tool with all features included in one plan.
EasyVista
Enterprise IT service management platform with incident, problem, and change management modules.
OTRS
Enterprise ticketing and IT service management system used by large organizations in 56 countries.
GLPI
Open-source IT service management and helpdesk tool with a cloud version hosted on OVHcloud in France.
eDesk
E-commerce helpdesk connecting support tickets from Amazon, eBay, Shopify, and 250+ sales channels.
Jitbit Helpdesk
Lightweight email-based helpdesk with ticketing, automation, and a self-hosted option from a Latvian company.
Document360
Platform for creating help centers, product documentation, and knowledge bases for customers and teams.
HelpDocs
Knowledge base tool for support teams to create help centers for their customers.
