European Alternatives to Zendesk
Zendesk is one of the world's leading customer service and helpdesk platforms, used by thousands of companies to manage support tickets, live chat, knowledge bases and customer interactions across multiple channels. For organizations seeking helpdesk solutions with EU data hosting, strong multilingual support and GDPR compliance, several European platforms offer comprehensive customer support capabilities.
Best European alternatives to Zendesk for helpdesk, ticketing and customer support
Crisp, from France, combines live chat, helpdesk ticketing and knowledge base in a single platform designed for startups and SMBs. Zammad, from Germany, is an open-source helpdesk with a modern interface and strong customization options. TOPdesk, from the Netherlands, serves mid-market and enterprise organizations with ITSM and service management. Dixa, from Denmark, provides an omnichannel customer engagement platform. LiveAgent offers multichannel helpdesk with live chat. Document360 and HelpDocs provide standalone knowledge base solutions for self-service support.
Crisp
Live chat and shared inbox platform with flat per-workspace pricing, built in Nantes, France.
Zammad
Open-source helpdesk with email, chat, and phone ticketing, hosted on German servers.
TOPdesk
IT service management and helpdesk platform for mid-sized companies and public sector organizations.
Dixa
Omnichannel customer service platform with Mim, an AI agent for ecommerce support automation.
LiveAgent
Help desk with live chat and built-in call center, developed in Bratislava, Slovakia.
HaloITSM
ITIL-aligned IT service management and helpdesk tool with all features included in one plan.
EasyVista
Enterprise IT service management platform with incident, problem, and change management modules.
OTRS
Enterprise ticketing and IT service management system used by large organizations in 56 countries.
GLPI
Open-source IT service management and helpdesk tool with a cloud version hosted on OVHcloud in France.
eDesk
E-commerce helpdesk connecting support tickets from Amazon, eBay, Shopify, and 250+ sales channels.
Jitbit Helpdesk
Lightweight email-based helpdesk with ticketing, automation, and a self-hosted option from a Latvian company.
Document360
Platform for creating help centers, product documentation, and knowledge bases for customers and teams.
HelpDocs
Knowledge base tool for support teams to create help centers for their customers.
