Parloa

Product overview

Parloa is an AI agent management platform built in Berlin for enterprise contact centers. Companies use it to deploy AI agents that handle customer interactions across voice, chat, and messaging channels without human involvement. The platform uses a voice-first approach: its AI agents conduct natural phone conversations in over 35 languages, detect intent, access CRM and backend systems in real time, and resolve inquiries or route them to human agents with full context. Parloa includes a low-code agent builder where teams design conversation flows, test them through simulated scenarios, and monitor performance at scale. The platform runs on Microsoft Azure infrastructure and holds ISO 27001 and SOC 2 certifications. Founded in 2018 by Malte Kosub and Stefan Ostwald, Parloa raised $350M in a Series D in January 2026, reaching a $3B valuation and becoming one of Germany's first AI unicorns. Total funding exceeds $560M from investors including General Catalyst, Altimeter Capital, and EQT Ventures. The company reports over $50M in annual recurring revenue and serves enterprise clients such as Booking.com, Swiss Life, Decathlon, and Allianz across multiple countries. KEY FEATURES: - Voice-first AI agents for natural phone conversations in 35+ languages - Low-code agent builder with simulation testing before deployment - Real-time CRM and backend system integration during conversations - ISO 27001 and SOC 2 certified, GDPR and DORA compliant - Agent Assist copilot for human agents with live suggestions and summaries

Sovereignty