Productlane
Customer support inbox, feedback portal, public roadmap, and changelog with native Linear integration for product teams.
📍 Germany 🇩🇪, Munich
Product overview
Productlane is a customer support and feedback platform based in Munich, Germany, built for product teams that use Linear for project management. It combines a customer support inbox, a feedback portal with voting, a public roadmap, a changelog, and a help center in one tool. The platform has a native two-way integration with Linear, making it particularly suited for teams already in that ecosystem. The support inbox handles email, Slack, and in-app conversations. Customers can submit and vote on feature requests through a public or private portal. The roadmap mirrors Linear projects and can be shared publicly. The changelog publishes product updates with in-app notifications, email, and RSS. Productlane also includes an AI-powered chat for customer support and a built-in help center for documentation. Productlane GmbH was founded in 2022 and has raised a pre-seed round of approximately $825K. Over 2,000 companies use the product, including vivenu, Flightcontrol, and Clerk. Productlane also qualifies for the customer support, changelog, and knowledge base subcategories. KEY FEATURES: - Customer support inbox for email, Slack, and in-app conversations - Feedback portal with feature voting and AI-suggested issue linking - Public roadmap synced with Linear projects - Changelog with in-app, email, and RSS notifications - Built-in help center and AI-powered customer support chat
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Company overview
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