Neople

AI digital co-workers for ecommerce customer support teams, trained on company knowledge and tone.

📍 Netherlands 🇳🇱, Amsterdam

Product overview

Neople is a Dutch company that creates AI co-workers for ecommerce customer support teams. Rather than replacing human agents with a chatbot, Neople positions its AI as a named team member that integrates into existing support tools (Zendesk, Freshdesk, Trengo, Slack, Teams) and assists agents by suggesting answers. The AI is trained on each company's documentation, product catalog, historical conversations, and brand voice. Initially, human agents review and approve the AI's suggestions before sending them. Over time, as the AI demonstrates accuracy, it handles more tasks autonomously. This collegial AI approach lets teams gradually increase automation without a disruptive switch. Neople reports that its clients automate up to 80% of incoming support volume, covering order tracking (WISMO), returns, refunds, product questions, and multilingual inquiries. The company was founded in January 2023 and has raised EUR 7.5M in total, including a EUR 6M seed round in June 2024 led by Newion and Simon Capital, with Peak Capital and Curiosity. Neople serves over 100 Dutch and German ecommerce companies, including Rituals, The Social Hub, PSV Eindhoven, and PON Bikes. The company opened a Berlin office in September 2024 to expand into the German market. KEY FEATURES: - AI co-worker model that assists human agents before becoming autonomous - Trained on company documentation, product catalog, and historical conversations - Integrates into Zendesk, Freshdesk, Trengo, Slack, and Microsoft Teams - Automates up to 80% of incoming support (WISMO, returns, product questions) - Expanding from Dutch and German ecommerce into broader European market