Kindly

Product overview

Kindly is an AI chatbot platform based in Oslo that automates customer support and drives ecommerce conversions. The platform uses NLP and GPT-powered technology to build chatbots that answer customer inquiries, recommend products, recover abandoned carts, and hand off complex issues to human agents via live chat. Companies deploy Kindly chatbots across their websites, Facebook Messenger, and other channels in 17+ languages. Kindly reports that its customers automate between 30% and 90% of support requests depending on the use case. Beyond support, the platform includes a Virtual Shopping Assistant that proactively engages visitors based on browsing behavior, suggesting products and nudging toward checkout. This dual focus on support and conversion optimization makes Kindly popular among Scandinavian and European ecommerce brands. Founded in 2016, the company maintains offices in Oslo, Stockholm, Copenhagen, and Amsterdam. Kindly serves over 130 companies including Norwegian Air, Hertz, Booking.com, Helly Hansen, Elkjøp, Tele2, Kahoot!, and Adecco. Integrations include HubSpot, Zendesk, and Facebook Messenger. KEY FEATURES: - AI chatbots automating 30 to 90% of customer support requests - Virtual Shopping Assistant for proactive product recommendations and cart recovery - GPT-powered conversational AI with 17+ language support - Live chat handoff to human agents for complex inquiries - Integrations with HubSpot, Zendesk, and Facebook Messenger

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