GetVocal

Hybrid human-AI voice agents for enterprise customer support with governance and EU compliance.

📍 France 🇫🇷, Paris

Product overview

GetVocal is a Paris-based company building hybrid human-AI voice agents for enterprise customer support. Founded in 2023, the platform deploys AI voice agents that handle customer phone calls autonomously, following protocol-based rules (not purely LLM-generated) to ensure consistent, auditable responses. A governing layer monitors every interaction in real time, making each conversation observable and compliant with regulatory requirements. When the AI encounters situations beyond its scope, it transfers to a human agent with full context. GetVocal emphasizes governance and compliance, positioning itself as aligned with the EU AI Act and European data sovereignty requirements. The company offers self-hosted deployment for organizations that need full control over their infrastructure. Results reported by clients include 70% call deflection rates within three months, 45% more self-service resolutions, and 31% fewer live escalations. GetVocal raised a $26M Series A in November 2025 led by Creandum, with Elaia and Speedinvest, bringing total funding to $30M. The company operates across 23 markets with approximately 60 employees. Clients include Vodafone, Glovo, and Movistar, with a pilot at Deutsche Telekom. KEY FEATURES: - Protocol-based voice AI agents with governance layer for auditability - Self-hosted deployment option for full data sovereignty - Hybrid human-AI model with real-time context transfer - 70% call deflection rate reported within three months of deployment - EU AI Act aligned with emphasis on European compliance standards