Siit

AI service desk for IT and HR teams that resolves employee requests inside Slack and Teams.

📍 France 🇫🇷, Paris

Product overview

Siit is a Paris-based AI service desk built for internal operations teams in IT, HR, and finance. Unlike customer-facing support tools adapted for internal use, Siit was designed from the ground up to handle employee requests within Slack and Microsoft Teams. Its AI agents autonomously resolve common IT requests (password resets, access provisioning, troubleshooting), answer HR questions about policies, benefits, and PTO balances, and route complex tickets to the right team with relevant context attached. The platform generates knowledge base articles automatically from resolved tickets, manages SLAs, and provides analytics on request volume and resolution times. Siit integrates bidirectionally with Okta, BambooHR, Jamf, Jira, Zendesk, and Google Workspace, allowing agents to take actions within those systems rather than just surfacing information. The company was founded in 2021 by three former Aircall employees and positions itself as a focused alternative to Jira Service Management and Freshservice for internal support. Clients include Qonto, Swile, and Gorgias. Siit raised $5 million in seed funding in November 2024, led by StageOne Ventures and Seventure Partners. It holds a High Performer designation on G2's Service Desk grid. Pricing starts at $23 per admin per month with unlimited employees included. KEY FEATURES: - Autonomous resolution of L1 IT requests and HR queries within Slack and Teams - Bidirectional integrations with Okta, BambooHR, Jamf, Jira, and Google Workspace - Automatic knowledge base generation from resolved tickets - Per-admin pricing at $23 per month with unlimited employees - 14-day free trial with full feature access