DigitalGenius

AI customer service platform for ecommerce, automating tickets across returns, shipping, and refunds.

📍 United Kingdom 🇬🇧, London

Product overview

DigitalGenius is an AI customer service platform built in London for ecommerce brands. It combines conversational AI, visual AI (which recognizes product defects and reads labels from images), and generative AI to autonomously resolve support tickets across chat, email, and social media. The platform comes with over 60 pre-built ecommerce use cases covering returns, refunds, order tracking (WISMO), carrier disputes, and product inquiries. DigitalGenius connects directly to shipping carriers, payment processors, ecommerce platforms, and ERPs, enabling end-to-end resolution without human intervention. When the AI cannot resolve a ticket, it escalates with full context and a recommended action. The company also offers a proactive service feature that detects issues (such as delivery delays) before customers reach out. Founded in 2014, DigitalGenius has raised approximately $38.5M from investors including Salesforce Ventures, Global Founders Capital, and MMC Ventures. Pricing starts at $1,000 per month through the Shopify App Store, with a one-time $2,500 implementation fee. Clients include air up (which reported 600% ROI), On, AllSaints, KLM, and Rapha. The platform integrates with Shopify, Zendesk, Gorgias, Salesforce, and Kustomer. KEY FEATURES: - 60+ pre-built ecommerce automation use cases (returns, refunds, WISMO) - Visual AI for product defect recognition and label reading - Direct integrations with shipping carriers, payment processors, and ERPs - Proactive service that detects delivery issues before customer contact - Generative AI fine-tuned for brand tone of voice