Watermelon

GPT-powered AI chatbot platform for customer support automation across web, WhatsApp, and social channels.

📍 Netherlands 🇳🇱, Utrecht

Product overview

Watermelon is a chatbot platform based in Utrecht, Netherlands, that uses GPT-4o to build AI agents for customer support automation. Companies create agents by uploading documents, scraping their website, or connecting existing knowledge bases. The AI then answers customer questions across web chat, WhatsApp, Facebook Messenger, and Instagram without human involvement. When the AI cannot answer, it transfers the conversation to a human agent through a built-in inbox. Watermelon reports automation rates up to 96% of customer inquiries for some clients. The platform includes an analytics dashboard, multilingual auto-detection, and integrations via Zapier and API. Founded in 2016, Watermelon has grown primarily through self-serve sales and targets small and mid-sized businesses in the Netherlands and Belgium. Pricing starts with a permanent free plan (50 conversations per month) and scales to EUR 99/month (Starter), EUR 199/month (Advanced), and EUR 399/month (Business). The company serves clients including Burgers' Zoo (which auto-answers 80% of inquiries from 1.1 million annual visitors), Van der Valk hotels, Greenwheels, and AFAS Software. Watermelon is a smaller, bootstrapped company focused primarily on the Benelux market. KEY FEATURES: - GPT-4o powered AI chatbot builder with no-code setup - Multi-channel deployment across web, WhatsApp, Facebook, and Instagram - Permanent free plan available with paid tiers starting at EUR 99/month - Analytics dashboard with multilingual auto-detection - Zapier and API integrations for connecting to business tools