Gradient Labs

Product overview

Gradient Labs builds Otto, an AI customer support agent designed for regulated industries, particularly financial services. Based in London and founded in 2023 by former early employees of Monzo bank, the company focuses on automating customer operations in environments where compliance, auditability, and accuracy are non-negotiable. Otto handles frontline support (account inquiries, transaction questions) and back-office processes (disputes, chargebacks, complaints, financial difficulties) without human intervention. The agent learns each company's specific products, policies, and standard operating procedures, and can identify vulnerable customers and avoid unauthorized financial advice. Gradient Labs reports that clients achieve 40 to 60% auto-resolution rates within days of deployment, with a 98% QA pass rate and 75% cost reduction. The company reached $1M in annual recurring revenue within four months of its commercial launch in late 2024. In July 2025, Gradient Labs raised a $13M Series A led by Redpoint Ventures, with LocalGlobe and Puzzle Ventures, bringing total funding to $16.6M. Clients include Plum, Zego, Lendable, Yonder, Nala, and Sling, as well as a major regulated UK bank. KEY FEATURES: - AI agent purpose-built for regulated financial services customer support - Handles frontline support and back-office processes (disputes, complaints, chargebacks) - 40 to 60% auto-resolution rates with 98% QA pass rate - Compliance-aware: identifies vulnerable customers, avoids unauthorized advice - Reached $1M ARR within four months of launch

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